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Scorpion BarCode Support
Technical Support vie eMail is free of charge for Registered users. If you require technical assistance on Scorpion BarCode software, please send an eMail message to Support@ScorpionResearch.com with your question. Frequently Asked Questions
How Often Is It Updated? The FAQ sheet is continuously updated whenever sufficient number of questions have been asked on the same topic. All responses relate to version 2.00 of the Scorpion BarCode software unless otherwise stated. (Back) MacOS X System Software Compatibility? The Scorpion BarCode software is designed for use on all MacOS X systems with MacOS X 10.4 Tiger or later installed. The software has also been optimised and tested with MacOS X 10.5 Leopard and MacOS X 10.6 Snow Leopard. (Back) MacOS 9 / Pre-10.4 System Software Compatibility? The latest version of Scorpion BarCode software will not work with MacOS X 10.3 Panther or earlier. Older versions of Scorpion BarCode can still be used on older systems. If you require compatibility with an older system as far back as the System 6.08 era, please send an eMail to Support@ScorpionResearch.com with your system specifications and we will inform you on which older version will meet your requirements. (Back) Mac Hardware Compatibility? The Scorpion BarCode software will operate on all Apple MacOS computers whether based on the newer Intel chips or any type of the older PowerPC chips as long as they are installed with MacOS X 10.4 or later system software. Although this generally includes most Apple MacOS computers built since 2003, please send an eMail to Support@ScorpionResearch.com with your hardware specifications if you would prefer us to check compatibility. (Back) How Much Does The Scorpion Barcode Software Cost? The Scorpion BarCode software costs GBP 99.00 per copy and subject to a License Agreement. Educational and academic discounts are available along with multiple user discounts. Special prices also apply for Registered Charities and similar institutions. (Back) Why Register The Scorpion Barcode Software? The Scorpion BarCode software is not shareware nor is it freeware. The use of the software is governed by a License Agreement included with the software. A time locked trial version is available for download from the Scorpion Research Web Site and other software sources. The software will disable itself after 30 days of usage although it can be unlocked electronically at any time using a Serial Number and Unlock Code sent to you directly upon receipt of your registration and payment. Registration also entitles you to receive free technical support via eMail as well as eMail notification of updates and other similar benefits. (Back) Which Is The Best Way To Pay? Our Secure Online Purchasing System can be used to buy your software immediately! However, if you prefer more traditional methods, alternatives include sending us a Bank Draft or Cheque drawn in English Pounds Sterling on a recognised UK Bank and made payable to Scorpion Research Limited. Bank tranfers are also possible, please send an eMail to Support@ScorpionResearch.com for further information. All major Credit Cards are accepted including MasterCard Visa JCB and American Express without any additional surcharge. The use of Debit Cards including Switch Connect Solo and Delta is also encouraged. We will accept foreign currency payments only by prior arrangement where a conversion charge levied by our bank will also usually apply unless otherwise agreed in writing. (Back) How Long Does It Take To Process My Order? After receiving your Order, we will send your Serial Number and Unlock Code via eMail usually within a few hours but certainly within 24 hours. If you have placed an Order and not received your Serial Number and Unlock Code within 24 hours, please send an eMail to Support@ScorpionResearch.com stating your eMail address and we will send you a duplicate copy. (Back) Do You Charge Any Taxes With The Order? Scorpion Research Ltd is based in England within the European Union (EU). We are required to charge VAT (Value Added Tax) on all sales using criteria published by H M Revenue & Customs although exemption applies in certain circumstances. Broadly speaking, sales to destinations outside the EU do not attract VAT. Sales within the EU attract VAT unless a valid EU VAT number is provided under prevailing EC Sales arrangements. (Back) Can You Send The Software And Registration Information By Post? We do not normally send any part of your Order by post because the whole process is conducted electronically. The software can be downloaded from our website whilst your Serial Number and Unlock Code is sent via eMail. If you require a physical copy of either the Scorpion BarCode software or your Registration Information, please send an eMail to Support@ScorpionResearch.com for guidance relating to such requests. (Back) The Software Says My License Has Expired? If you have purchased a License from us directly, and your software displays a window which says that your License has expired, please be assured that your License is unlikely to have expired. The software has simply reverted back to Demo mode because it thinks it is no longer running on the computer on which is was unlocked. This is possible, for example, if you have recently made a major hardware or system software upgrade to your computer. Just enter your original Serial Number and Unlock Code to unlock the software as before. If you have lost your Serial Number or Unlock Code, please send an eMail to Support@ScorpionResearch.com providing as much information as possible for us to locate you in our Support database. We will then send a copy of your details via eMail back to you. (Back) Can I Get A Duplicate Copy Of My Serial Number And Unlock Code? If you require a copy of your Serial Number or Unlock Code, please send an eMail to Support@ScorpionResearch.com providing as much information as possible for us to locate you in our Support database. We will then send a copy of your details via eMail back to you. (Back) What Is Your Refund Policy? We cannot offer refunds since we cannot revoke Registration Information after it has been released. Our software is issued as a Demo product which potential customers are invited to try before purchasing. Purchasing a license implies that the Demo provided sufficient information about the software in order to make an informed decision about purchasing the software. If you discover an issue which has substantially diminished your enjoyment of our software, please send an eMail to Support@ScorpionResearch.com describing the issue so that we can assist you in resolving any problem that you may have experienced. (Back) How Do You Use My Personal Information? The protection of privacy is very important to us and we take every reasonable protection to safeguard your information. Whilst we need to use your information for actions such as processing your Order, and corresponding for Support purposes, our Privacy Policy better explains how we protect your privacy. (Back) EPS File Cross-Platform Compatibility? The EPS (Encapsulated Post Script) file created by the Scorpion BarCode software is designed for use with any EPS compatible application, whether running on a MacOS computer or another platform. The files created by Scorpion BarCode software can be used on other platforms and has been successfully tested on certain hardware configurations although you should check the output on your intended platform for suitability before committing the file to press. If you are experiencing degraded output, it is possible that the EPS file is not being correctly transferred. If problems persist, it is safest to use the Clipboard to paste your Barcode image directly into a cross-platform DTP layout software where possible and then transfer the final output file of that DTP layout software to your other hardware platform. Alternatively, you can produce the PDF version of the Barcode image and import the BarCode image into your preferred DTP layout software. (Back) How Do You Alter Barcode Magnification? Magnification can be adjusted at the time of creating the Barcode image from within the Scorpion BarCode software. Alternatively, since the Scorpion BarCode software creates both vector PDF images as well as vector EPS files, you can use the PDF file or the Clipboard to pass the Barcode image in the PDF format to your preferred graphics image editing application for further editing. Alternatively, you can save the Barcode image as an EPS file and edit the image in an EPS editing application. The vector editable format enables you to edit and scale the output on a resolution-independent basis. By grouping the various elements you can scale the Barcode image depending on the graphics software being used and the choices it can offer. However, you should take care not to violate the dimension tolerances specified for the Barcode symbology or you could invalidate the Barcode image. The standard size built by Scorpion BarCode at normal (100%) magnification is the ideal size. (Back) How Do You Alter Barcode Colours? The Scorpion BarCode software creates both vector PDF images as well as vector EPS files. This means you can use the PDF file or the Clipboard to pass the Barcode image in the PDF format to your preferred graphics image editing application. Alternatively, you can save the Barcode image as an EPS file and edit the image in an EPS editing application. Each stripe and character can be edited for colour and style depending on the graphics software being used and the choices it can offer. However, you should take care not to violate the reflectance limits specified for the Barcode symbology or you could invalidate the Barcode image. Black on white offers maximum reflectance possibilities and is the preferred colour for most Barcode symbologies. (Back) What If I Need A Specific Barcode Symbology? The Scorpion BarCode software already supports a number of the most popular Barcode symbologies currently in use throughout a variety of industries. However, if you require a special Barcode, we would be pleased to try and accomodate your needs. If you need a special symbology added, we would ask you to send an eMail to Support@ScorpionResearch.com with the specific details. If you have access to the specifications, please let us know. (Back) Is The Scorpion Barcode Software Year 2000 Compliant? The Scorpion BarCode software product is a Year 2000 Compliant product as defined in the Scorpion Research Year 2000 Compliance Statement. For full details, the Scorpion Research Year 2000 Compliance Statement should be consulted. (Back) |
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