| Definition |
Groupware refers to a broad selection of software which allows people in organisations to work together through computer networks. These products include everything from sophisticated electronic mail packages and bulletin boards to programs which provide complete networking throughout the firm. Groupware ties people together in organised groups through decentralised local area networks, the Internet or intranets. This online link enables these groups to work more effectively together through sharing and planning of work. |
| Implementation |
Groupware packages are designed to execute some or all of the following:
- Access and send electronic mail
- Schedule, reschedule and cancel meetings
- Work on a project from a variety of locations
- Contribute to meetings as they are occurring or over time
- Resolve contentious issues by confidential discussion and voting
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| Purpose |
Groupware products can be used on a day-to-day basis among members of a team across the entire organisation. They can also be used in a meeting where participants may communicate from a variety of locations. Groupware can:
- Help with group administration
- Enhance communication by allowing users to suggest or contribute to topics of interest to a group
- Elicit ideas in meetings, ease group interactions and alleviate political tension
- Resolve conflicts, or reach consensus democratically and efficiently through confidential interaction and voting
- Monitor network activity as a management control function
- Enable managers to share timely competitor and market intelligence from around the world
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